Customer Success – Account Manager

📋 Description

• Act as the main liaison for designated customer accounts

• Establish and nurture robust relationships with executive sponsors, business stakeholders, and end users

• Acquire a comprehensive understanding of client business objectives, operational hurdles, and success metrics

• Conduct regular customer interactions, strategic evaluations, and account health assessments

• Serve as a customer advocate within the organization to ensure alignment across delivery, support, sales, and leadership teams

• Promote customer adoption, engagement, and the realization of long-term value

• Monitor account health indicators such as utilization, adoption, satisfaction, and risk signals

• Create success plans and remediation strategies for accounts identified as at-risk

• Oversee onboarding, training, and customer enablement initiatives

• Ensure prompt resolution and escalation of customer issues when necessary

• Identify opportunities for upselling, cross-selling, renewals, and enhanced services

• Assist with contract renewals and commercial negotiations

• Maintain accurate account forecasts, pipeline visibility, and documentation of customer engagement

• Track and report on customer KPIs, project status, and satisfaction metrics

• Prepare executive-level presentations, QBRs, and account summaries

• Collaborate across departments to enhance customer experience and delivery consistency

⛳️ Requirements

• Over 8 years of experience in Customer Success, Account Management, Professional Services, or similar client-facing roles

• Proven experience managing relationships with enterprise or mid-market customers

• Excellent executive communication and presentation abilities

• Demonstrated capacity to manage multiple accounts and priorities at once

• Familiarity with CRM and customer success platforms such as Salesforce, HubSpot, Gainsight, Zendesk, or comparable tools

• Strong problem-solving, organizational, and relationship-building capabilities

• Bachelor’s degree is mandatory

• SAP Business One Certification – Sales is required

• Willingness to travel up to 15%

🏝️ Benefits

• Opportunities for professional development

• Flexible work arrangements