Customer Strategy & Success Lead – Digital Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the customer success strategy for Evio's digital health offerings.

• Manage renewal planning and execution in collaboration with legal, finance, product, and executive stakeholders.

• Develop and oversee account growth strategies that identify opportunities for cross-selling, upselling, use-case expansion, and broader portfolio enhancements.

• Lead successful customer implementations within the digital health portfolio, covering governance, milestones, risk management, launch readiness, and transition to steady-state customer success.

• Establish how customer accounts will be segmented, including service levels, expectations for Tier 1 and Tier 2 coverage, and account ownership.

• Initially function as a player-coach, personally managing strategic accounts while crafting the future team structure.

• Collaborate with Product, Sales, Legal, Finance, Analytics, and executive sponsors to make customer success a scalable company capability.

⛳️ Requirements

• A minimum of 8 years in roles related to customer success, strategic account management, payer strategy, healthcare technology, consulting, implementation, or client-facing growth.

• Extensive experience working with, for, or selling to health plans, with direct experience with Blue Cross Blue Shield plans being highly preferred.

• Proven track record of owning or significantly leading renewals, expansions, or the growth of existing customer relationships.

• Demonstrated ability to manage senior stakeholders, navigate matrixed payer organizations, conduct executive business reviews, and create account plans that drive actionable results.

• Experience in leading complex implementations, cross-functional launches, customer onboarding, or delivery programs.

• Evidence of developing playbooks, customer health metrics, QBR cadences, renewal processes, expansion trackers, implementation workflows, or similar systems from the ground up.

• Experience in hiring, developing, coaching, or shaping high-performing teams, with the ability to sequence hiring needs based on customer complexity.

🏝️ Benefits

• Excellent Health Insurance

• 401k Match

• Paid Time Off

• Parental Leave