Customer Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the main contact for property owners concerning vegetation management operations near utility infrastructure.

• Engage with property owners to secure approval for tree trimming, pruning, and vegetation clearing in line with regulatory guidelines such as PRC 4292 and company policies.

• Inform property owners about the significance of vegetation management in preserving the reliability and safety of electrical infrastructure.

• Collaborate with internal teams and external contractors to organize vegetation management tasks based on approved consent documents.

• Use scheduling software to update records and inform crews when work is ready to commence.

• Ensure precise documentation of customer consent forms and related correspondence in adherence to regulatory standards.

• Address customer questions and concerns swiftly and professionally, escalating issues as necessary to ensure prompt resolution.

• Report any safety issues immediately to team leaders or relevant personnel, promoting a culture of open communication.

• Work with cross-functional teams to enhance the processes for consent acquisition and improve customer satisfaction.

⛳️ Requirements

• High school diploma or equivalent; further education or training in customer service or related fields is advantageous.

• Valid Driver’s License and a clean driving record.

• Prior experience in customer service or customer relations, ideally within the utility or vegetation management sectors.

• Strong interpersonal and communication abilities, capable of effectively engaging with a variety of stakeholders.

• Excellent organizational capabilities and attention to detail, with the capacity to manage multiple tasks and priorities simultaneously.

• Familiarity with regulatory requirements concerning vegetation management near utility infrastructure is preferred.

• Competence in using essential software and Microsoft Office applications.

• Proficiency in map reading and GPS navigation.

• Ability to work both independently and collaboratively in a dynamic environment.

• Capability to work autonomously with minimal supervision.

• Flexibility to adjust to changing priorities and deadlines.

• Willingness to travel to different job sites.

• Professional demeanor and courteous behavior towards colleagues and clients.

• Good judgment and decision-making skills.

• Team-oriented attitude.

• Strong understanding of safety practices.

• Adaptability to work in various weather conditions.

• Effective communication skills.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for career advancement and professional development.

• Flexible work schedule options.

• Supportive and inclusive work environment.

• Competitive salary and performance-based incentives.