Customer Solutions Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Retain accounts by addressing unresolved issues while informing merchants about the advantages of staying with NAB.

• Provide merchants with information on pricing, deliver competitive rate quotes, and/or conduct internal rate analyses.

• Guide merchants on basic equipment functionality and recommend suitable equipment options.

• Act as a primary contact for merchants while their issues are being resolved.

• Keep up-to-date with NAB's processing rate structures and current industry trends.

• Collaborate with all NAB departments to find optimal solutions for merchants' concerns.

• Propose improvements to management aimed at enhancing processes to minimize account closures.

⛳️ Requirements

• High School Diploma or equivalent is mandatory; some college education is preferred.

• A minimum of 1-3 years of experience in a call center environment is required.

• Prior experience of 1-3 years in roles such as Sales, Retention, or Loyalty Representative is preferred.

🏝️ Benefits

• Medical, Dental, & Vision Coverage

• PTO: Vacation, Sick, Holidays

• Birthday Holiday

• Education Assistance

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account