Customer Solution Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customer engagement, collaborating with Sales during pre-sales to develop deal strategies, qualify solutions, and establish success criteria.

• Drive adoption and usage, facilitating successful renewals by converting Ookla’s data and network intelligence into actionable outcomes for customers.

• Work closely with Network Intelligence, Services, Product, and Engineering to ensure customers derive maximum value from Ookla solutions, collaborating with Services for implementation execution.

• Collaborate with Sales and Network Intelligence to provide technical demonstrations, value narratives, and use-case presentations that aid in deal qualification, adoption, and expansion.

• Convert technical demonstrations and analytics results into business-relevant value propositions that align with customer priorities and success criteria.

• Serve as a reliable point of coordination for customer needs, inquiries, and escalations among internal teams, ensuring timely engagement with the appropriate stakeholders.

• Convey customer feedback, regional context, and market insights back to Product and leadership to help shape strategic priorities.

• Establish strong, enduring relationships with customer technical and business stakeholders across various regions.

⛳️ Requirements

• Over 5 years of experience in Telco, ISP, and enterprise-level technology, covering pre-sales, adoption, and customer success within technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments.

• A strong sense of curiosity and comfort in working with large-scale data and analytics to guide customer decisions.

• Capability to manage multiple priorities while focusing on detail and customer value.

• Proven ability to articulate technical value, support or lead solution demonstrations, and link data-driven insights to customer decision-making.

• Excellent communication skills tailored for technical, commercial, and executive audiences.

• A genuine passion for customer success and addressing real-world connectivity challenges.

• Strong problem-solving abilities and flexibility to adapt to shifting priorities.

• Competence in managing multiple accounts concurrently and performing well under pressure.

• Experience in cross-functional and multicultural settings.

• Willingness to travel regularly for client meetings and corporate events.

• Familiarity with Ookla's product offerings or similar technology-based products is a plus.

• Knowledge of Data Analytics tools and solutions is an added advantage.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Life and disability benefits.

• Flexible Spending Accounts (FSAs).

• 401(k) with company match.

• Employee Stock Purchase Plan.

• Flexible Time Off.

• Volunteer Time Off.

• Paid holidays.

• Support for family building and caregiving.

• Generous Family Care and Parental leave.

• Fitness Reimbursement.

• Access to wellness programs.

• Educational support.

• Mentorship programs.

• Career development resources.

• Employee engagement programs.

• Recognition awards.