Customer Solution Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary point of contact for customer engagement, collaborating with Sales during the pre-sales phase to develop deal strategies, qualify solutions, and establish success criteria.

• Drive adoption and utilization while facilitating successful renewals by converting Ookla’s data and network insights into actionable outcomes for customers.

• Work closely with Network Intelligence, Services, Product, and Engineering teams to ensure that customers fully leverage the value of Ookla solutions, partnering with Services for the execution of implementations.

• Collaborate with Sales and Network Intelligence to provide technical demonstrations, value narratives, and use-case explorations that aid in deal qualification, adoption, and expansion.

• Transform technical demonstrations and analytical results into business-centric value narratives that align with customer priorities and success metrics.

• Serve as a reliable point of coordination for customer inquiries, needs, and escalations across internal teams, ensuring that the appropriate stakeholders are involved at the right moments.

• Relay customer feedback, regional insights, and market intelligence back to Product and leadership to influence priority setting.

• Establish strong, lasting relationships with both technical and business stakeholders in the LATAM region.

⛳️ Requirements

• Over 5 years of experience in telecommunications, ISPs, and enterprise-level technology, covering pre-sales, adoption, and customer success in roles related to technical account management, solutions consulting, or pre-sales within telecom, connectivity, SaaS, or data-driven environments.

• A sense of curiosity and comfort when working with large datasets and analytics to guide customer decisions.

• Capability to juggle multiple priorities while maintaining a keen attention to detail and delivering customer value.

• Proven ability to convey technical value, support or lead solution demonstrations, and link data-driven insights to customer decision-making.

• Excellent communication skills suitable for technical, commercial, and executive audiences.

• A strong commitment to customer success and addressing real-world connectivity challenges.

• Effective problem-solving skills and the ability to adapt to evolving priorities.

• Proficient in managing multiple accounts concurrently and performing under pressure.

• Experience in cross-functional and multicultural settings.

• Willingness to travel frequently for client meetings and corporate events.

• Familiarity with Ookla's product range or similar technology-driven products is a plus.

• Knowledge of data analytics tools and solutions is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Life and disability insurance benefits.

• Flexible Spending Accounts (FSAs).

• 401(k) plan with company matching contributions.

• Employee Stock Purchase Plan.

• Flexible Time Off policy.

• Volunteer Time Off.

• Paid holidays.

• Support for family building and caregiving needs.

• Generous parental leave and family care benefits.

• Fitness reimbursement opportunities.

• Access to wellness programs.