Customer Solution Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the technical onboarding process from post-sale to production readiness.

• Serve as a reliable technical advisor for customer engineering teams.

• Provide guidance on architecture, best practices, and the long-term adoption of the platform.

• Assist customers in troubleshooting technical and production-related challenges.

• Conduct workshops, enablement sessions, and offer technical assistance.

• Identify risks to adoption and proactively drive successful outcomes.

• Collaborate closely with Account Managers to support strategic accounts and growth opportunities.

• Work together with Presales, Support, Product, and Engineering teams to enhance the customer experience.

⛳️ Requirements

• Extensive hands-on experience with APIs, distributed systems, and cloud-native architectures.

• Proven experience collaborating directly with technical stakeholders, such as engineers and architects.

• Ability to communicate complex technical concepts in a clear and practical manner.

• Confidence in leading technical discussions, onboarding processes, and architecture evaluations.

• Strong troubleshooting and problem-solving abilities within production environments.

• A high ownership mindset characterized by sound judgment and initiative.

• Comfortable operating in dynamic, collaborative settings that prioritize impact over bureaucracy.

• Willingness to travel as needed.

🏝️ Benefits

• Everyone has unlimited paid holidays.

• We offer total flexibility in work hours, as we believe creativity thrives when individuals have the freedom to choose their most productive times. Everyone is unique, after all.

• Employee share scheme.

• Generous maternity and paternity leave.

• Volunteering Days.

• Company retreats.

• Employee Wellbeing platform.