Customer Site Reliability Engineer – OpenShift Managed Cloud Services, Spoken Japanese, Kubernetes/AWS/Azure, Linux

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee large-scale, distributed systems with a focus on reducing downtime and enhancing system resilience.

• Uphold customer trust and confidence by ensuring the stability and functionality of services.

• Propel ongoing improvements in processes, tools, and methodologies to meet the evolving needs of the service.

• Spearhead the creation of code and automation scripts aimed at optimizing the scalability, reliability, and performance of services.

• Take charge of and engage in high-priority customer escalations, adopting a customer-centric approach.

• Organize and carry out complex incident response procedures, ensuring prompt resolution and comprehensive postmortems.

• Collaborate with cross-functional teams to bolster system robustness.

• Exhibit a proactive attitude to preempt escalations and ensure dependable operations.

• Record resolutions, root causes, and best practices to enhance the knowledge base and promote self-service solutions.

• Guide and mentor team members, nurturing a culture of continuous learning, knowledge sharing, and collaboration.

• Participate in the on-call rotation and provide leadership during critical incidents.

• Collaborate on strategic AI and automation initiatives aimed at improving the efficiency of fleet operations and troubleshooting, ultimately delivering an enhanced product experience for customers.

⛳️ Requirements

• Advanced experience with OpenShift/Kubernetes for container platform support or administration.

• Proficient in container-based technologies operating on Linux.

• Skilled in managing Linux-based systems within public cloud environments such as AWS, Azure, or GCP.

• Advanced experience with enterprise systems monitoring; knowledge of Prometheus is preferred.

• Advanced proficiency with enterprise configuration management tools such as Ansible and Terraform.

• Software engineering experience using object-oriented programming languages; golang is preferred.

• Excellent communication skills with experience in direct customer interaction and presentations.

• Ability to rapidly learn new technologies and stay updated with industry trends.

• Proven capability to quickly and accurately diagnose systems issues.

• Strong understanding of standard TCP/IP networking and common protocols.

• Proficient in English, with additional languages such as Japanese, Chinese, Korean, or Spanish being an advantage.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Professional development opportunities