Customer Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Address technical problems escalated by customers.

• Serve as a bridge between operations, the client, and the Engineering/Development teams.

• Assist end users by utilizing existing manuals and scripted responses.

• Engage effectively with customers and direct ongoing issues to the appropriate engineering support teams.

⛳️ Requirements

• Must be a US citizen or have authorization to work in the U.S.

• Must reside in the US and have maintained a permanent residence for a minimum of the last 3 consecutive years (36 months).

• Proven experience in problem-solving, debugging, and providing solutions for technical issues.

• Capability to prioritize and execute tasks effectively in a high-pressure environment.

• Experience working in a collaborative, agile, team-oriented setting.

• Highly self-motivated and directed with the ability to manage multi-discipline triage calls.

• Proficient in documenting and clearly communicating workarounds and solutions.

• Strong time management skills and the ability to prioritize tasks at a high level.

• Effective communication skills with managers and customers.

• Familiarity with the Software Development Lifecycle in a collaborative, agile environment.

• Experience with tools such as ServiceNow, GitHub, and Jira.

• High school diploma or GED required.

🏝️ Benefits

• 401K matching.

• Customized health plans.

• Dental and vision insurance.

• Life insurance.

• Short and long-term disability coverage.

• Incentives program to acknowledge exceptional performance.

• Competitive base salaries.