Customer Service Team Lead – Healthcare

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and mentor a customer service team to achieve quality and productivity objectives.

• Assist team members with system and telephony challenges.

• Track performance and conduct monthly one-on-one meetings.

• Address and escalate issues impacting operations or client satisfaction.

• Ensure compliance with HIPAA regulations and other standards.

• Collaborate with internal departments and clients to deliver exceptional service.

⛳️ Requirements

• High school diploma or GED is mandatory; further education is advantageous.

• 2–5 years of experience in the healthcare revenue cycle is essential.

• A minimum of 2 years in a lead or supervisory capacity is preferred.

• EPIC experience is highly desirable.

• Demonstrated ability to work with various systems and databases in a dynamic environment.

• Strong communication and leadership abilities.

• Keen attention to detail and a solid understanding of compliance.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.

• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.

• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.

• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.

• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.