Customer Service Team Lead

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver real-time operational assistance

• Facilitate coaching sessions

• Organize and lead meetings (DB, TM, TB, ...)

• Oversee and promote individual and team skill enhancement

• Track performance metrics (CSAT, productivity, autonomy, ...)

• Handle team HR responsibilities (administrative duties and career growth)

• Offer emotional support to team members

• Establish and evaluate individual and team goals

• Communicate and unite the team around objectives and strategy

• Ensure effective communication both upward and downward (promote dialogue and act as a bridge between various company levels)

• Foster team cohesion and integration (onboarding, team solidarity, etc.)

⛳️ Requirements

• Minimum of 2 years of managerial experience, preferably within a Customer Service team and overseeing remote employees

• Strong background in team development and performance management

• Capable of leading a team with managerial courage and emotional intelligence

• Analytical with a focus on data

• Proficient with IT tools (experience with Notion and/or Genesys is advantageous)

• Exceptional written and verbal communication skills

• Communicates confidently, able to take a stand and make decisions while maintaining diplomacy

• Adaptable and resilient in response to change

• Inquisitive and enthusiastic about exploring the green energy sector

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional growth and advancement

• Flexible working hours and remote work options

• Comprehensive health and wellness programs

• Collaborative and inclusive company culture