Customer Service Support, Chat Support – Freelance

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Deliver an outstanding customer experience through email, chat, and social media.

• Assist customers throughout the full purchasing process, including inquiries, orders, shipping, returns, and post-purchase support.

• Address customer inquiries swiftly, professionally, and with a cheerful demeanor.

• Cultivate a comprehensive understanding of the Moon Magic product lineup to better assist customers.

• Recognize recurring customer questions, challenges, and trends, and relay them to the team.

• Propose enhancements to processes and systems that could boost customer satisfaction.

• Collaborate with the team to maintain consistently high standards of customer support.

⛳️ Requirements

• Proficient in English with outstanding written and verbal communication abilities.

• A minimum of 1–2 years of experience in customer service.

• Previous experience with e-commerce/DTC brands is highly desirable.

• Availability for at least 30 hours per week, including chat support shifts.

• Friendly, patient, courteous, and genuinely focused on customer needs.

• Exceptional attention to detail.

• Dependable, organized, and responsive.

• Comfortable working in a dynamic environment where priorities and processes may frequently evolve.

• Ability to work independently in a remote work setting.

🏝️ Benefits

• Up to 50% employee discount on Moon Magic jewelry.

• Significant ownership with a direct impact on the customer experience.

• Opportunity to work with an established international DTC jewelry brand.

• Join a supportive and collaborative international team.

• Long-term opportunity for growth within the Customer Service organization.