📋 Description

• Overseeing and managing the customer service department.

• Evaluating and auditing the performance of customer service operations.

• Ensuring that calls are managed in accordance with the CMS mandated service level.

• Assisting in the recruitment and hiring of customer service personnel.

• Conducting regular coaching, mentoring, and training sessions.

• Supervising customer service representatives to ensure adherence to company policies.

• Engaging with customers through phone, email, or in-person to deliver support and information.

⛳️ Requirements

• A bachelor’s degree or relevant professional experience is required.

• A minimum of 3 to 5 years of experience in a call center within the healthcare or insurance industry.

• Exceptional verbal and written communication skills, including active listening abilities.

• Comprehensive understanding of customer service processes and principles.

• Service-oriented with the capacity to resolve customer complaints and issues while maintaining a professional and composed demeanor.

• Capability to coach and mentor customer service representatives.

• Proficient in Microsoft Office Suite and highly skilled in utilizing the Internet.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development