Customer Service Supervisor

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Direct and oversee a team of Customer Service Representatives (CSRs) providing support to various ASI business segments.

• Manage the complete order lifecycle, from order entry to final delivery to the customer.

• Ensure precise order processing, including assessments of material availability and coordination of shipping dates.

• Deliver real-time communication and updates to customers regarding their order status.

• Tackle and resolve issues that impact order fulfillment and customer satisfaction.

• Work collaboratively with logistics and operations teams on transportation planning and execution.

• Assist in the design and implementation of transportation programs.

• Monitor and assess the effectiveness of transportation programs and drive enhancements.

• Play a vital role in fulfilling customer commitments within a complex transportation landscape.

• Contribute to initiatives aimed at process improvement and operational efficiency.

• Engage in a leadership development program with growth opportunities across the supply chain.

⛳️ Requirements

• Over 5 years of experience in ASI customer service is preferred.

• Bachelor's Degree.

• Strong analytical and communication abilities.

• Self-motivated with problem-solving skills and exceptional interpersonal abilities.

• Ability to think critically in a fast-paced environment; must effectively multi-task, prioritize, and work under pressure.

• Excellent follow-up skills.

• Proficient in Microsoft Office Suite, particularly Excel and Windows 7 – 10.

• Experience using Internet Explorer and Chrome.

• Must have authorization to work in the United States.

🏝️ Benefits

• Competitive salary and benefits within the industry.

• Pay-for-performance incentive programs.

• A dynamic and challenging work environment.

• Opportunities for professional development.