Customer Service Specialist – Transfer Team

This is a fully remote position, open to applicants in Kazakhstan, +4 more states.

📋 Description

• Quickly and efficiently address client concerns by managing and processing partner requests for online transfer bookings, which include order modifications, booking additional services, and resolving issues through the CRM system.

• Provide guidance to partners throughout the entire process of using the online product, from searching and booking to making changes to existing reservations.

• Communicate with suppliers regarding bookings through email and phone interactions.

• Effectively utilize CRM systems and internal databases.

• Contribute to client satisfaction and ensure seamless operations for RateHawk, a rapidly expanding international travel technology company.

⛳️ Requirements

• Proficient in English at an Upper Intermediate level, both in spoken and written forms.

• Demonstrate kindness, empathy, resilience under stress, politeness, and a sense of responsibility.

• Ability to quickly learn and maintain a focus on results.

• Must have a functional computer and microphone.

• Familiarity with the travel industry and booking systems is a plus.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home.

• Great Team: Become a part of a youthful and dynamic team of specialists.

• Flexible Schedule: Work on a 2 days-on and 2 days-off rotation from 9:00 a.m. to 9:00 p.m. GMT+3.

• Competitive Salary: Receive a base salary along with bonuses based on KPIs.

• Challenging Tasks: Engage in interesting and ambitious projects that will enhance your professional skills.

• Continuous Learning: Gain access to seminars, training sessions, and conferences, with support to attend any conference of your choice.

• Perks: Benefit from corporate discounts on hotels and various other services.