Customer Service Specialist, French Speaker

📋 Description

• Manage both incoming and outgoing customer communications (calls, emails, case management)

• Assist customers with their inquiries regarding bookings, modifications, and general support

• Deliver professional and empathetic communication, particularly during escalations

• Ensure all interactions are accurately recorded in internal systems

• Work closely with internal teams to guarantee service quality and resolution

• Keep abreast of processes, tools, and changes in the platform

⛳️ Requirements

• Fluent in French at a professional level (C2)

• Proficient in English for internal communications

• Prior experience in customer service or call center settings

• Excellent communication and problem-solving abilities

• Capability to multitask and handle several cases at once

• Comfortable operating in a fully remote work environment

🏝️ Benefits

• Fully remote working arrangements

• Flexible, project-based collaboration opportunities

• Potential to participate in future projects and training groups

• Long-term career advancement prospects within TalentWorldGroup

• Access to global teams and clients

• Incentives based on performance and opportunities for professional development