Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Providing frontline customer support

• Managing various tasks concurrently in a dynamic, high-volume setting

• Delivering exceptional customer service

• Handling around 80-120 inbound calls and emails each day

• Accurately and efficiently processing customer orders and requests in SAP, Service Cloud, and/or LIS

• Addressing customer billing questions and payment inquiries

• Facilitating customer disputes by initiating necessary credits and debits

• Educating customers about Zoetis services and program offerings

• Collaborating with internal teams for additional assistance

• Recording customer interactions in accordance with standard protocols

⛳️ Requirements

• Associate or Bachelor’s degree is highly preferred

• High school diploma is required

• At least 1 year of experience in a customer service-related role is required

• Experience in the veterinary field, including familiarity with veterinary diagnostic testing, is preferred

• Knowledge of SAP, Salesforce, and/or LIS is preferred

• Proficient in Microsoft Office suite and web-based applications

🏝️ Benefits

• Healthcare and insurance benefits starting from day one

• A 401K plan with matching contributions and profit-sharing from Zoetis

• 4 weeks of vacation