Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Deliver outstanding customer service to both clients and patients.

• Assist in scheduling healthcare appointments from your secure home office.

• Effectively communicate with customers via phone, email, or live chat.

⛳️ Requirements

• Must be fluent in both English and Spanish.

• Ability to stay in a stationary position for extended periods while working on a computer.

• Proficient in communicating effectively with customers over the phone and through email or live chat.

• Must be capable of performing repetitive tasks, such as typing, while maintaining attention to detail.

• A high-speed DSL or cable connection with a minimum of 10 MB download speed and 2 MB upload speed is required.

• A dedicated home office space that is free from distractions.

• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred).

• A minimum of 8 GB of RAM (Core i3 processor or better).

• At least a 19″ flat panel monitor.

• A webcam must be available for training, compliance, and collaboration purposes.

• A USB headset with noise and echo cancellation capabilities for VOIP.

• A modern mobile phone (iOS or Android) is required for multi-factor authentication.

🏝️ Benefits

• Paid time off (PTO) program.

• Flexible scheduling options.

• Health insurance provided through United Healthcare.

• Dental insurance offered through Sun Life.

• Vision insurance available through VSP.

• Supplemental products provided through Allstate.