Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering outstanding customer service to employees and their families.

• Aiding them in finding important resources and referrals available in their community.

• Operating in a dynamic environment while upholding WPO's core values and ensuring high-quality customer service.

• Proficient telephone communication skills are essential for this position.

• Evaluating the needs of employees through focused questioning.

• Collecting personal information and specifics about the individual in need of care.

• Offering clear explanations regarding the issues and requirements.

• Providing exceptional customer service through both written and verbal communications with clients and providers.

• Conducting quality assurance follow-up calls to clients.

• Maintaining high standards of quality in all aspects of the role.

⛳️ Requirements

• Bachelor’s Degree.

• Strong written and verbal communication abilities.

• Excellent customer service skills, ensuring callers receive friendly, enthusiastic, and empathetic assistance.

• Proficient conflict resolution capabilities.

• Ability to effectively organize and prioritize tasks.

• Exceptional organizational, relationship-building, and interpersonal communication skills.

🏝️ Benefits

• Comprehensive benefits package.

• Paid time off.

• 401k matching.

• Training and tuition reimbursement.

• Gym reimbursement.

• Wellness rewards.

• Access to EAP benefits and all WPO services.

• Mentorship Program.

• Employee exchange program.

• Extensive training provided for this role.