Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming customer inquiries, objections, and complaints across various communication channels.

• Offer solutions, escalate issues when required, and foster trust through positive and professional interactions.

• Initiate calls to potential and existing customers, showcase products or services, emphasize features and benefits, and finalize sales.

• Organize follow-ups to maximize conversions and surpass monthly targets.

• Generate and sustain leads from campaigns.

• Monitor interactions and accurately update information in communication platforms.

• Collaborate with the team and support retail locations to achieve targets.

• Provide insights, trends, and feedback to enhance the customer experience throughout the organization.

• Surpass customer expectations through effective issue resolution, proactive follow-up, and customer-centric support while contributing to sales objectives.

⛳️ Requirements

• 1–2 years of experience in retail or wireless, or relevant experience.

• Minimum of 1 year of sales experience, or 1–2 years in wireless/technology sales.

• Preference for candidates with call center or customer outreach experience.

• Excellent communication, collaboration, and interpersonal abilities.

• Outstanding time management skills and attention to detail.

• Capability to handle multiple tasks simultaneously.

• Comfortable with phone-based customer outreach and customer service support.

• Ability to exceed expectations without constant supervision.

• Dependability, punctuality, professionalism, teamwork, and adaptability are essential.

• Must be able to work remotely or independently while maintaining high performance standards.

• Must be at least 18 years old.

• Ability to work Monday through Friday, from 8 a.m. to 5 p.m. in the local time zone.

• Must have a dedicated, quiet workspace and reliable high-speed internet access.

• Comfortable executing a structured sales process that includes prospecting, outreach, and closing support.

• Successful completion of a background check is required.

• Employment eligibility verification through E-Verify is mandatory.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Employee Assistance Program (EAP).

• 401(k) with Employer Match after 90 Days.

• Career Advancement Opportunities.

• Pet Insurance.

• Verizon Service Plan Discounts.

• Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling.

• Paid Time Off and Sick Pay.

• Maternity and Parental Leave.

• DeVry University Continuing Education Discounts.

• Employee Benevolence Fund.

• Student Loan Repayment.

• Training.

• Fun environment.