Customer Service Specialist

📋 Description

• Address all support tickets efficiently on a daily basis.

• Monitor ongoing cases and ensure timely resolution.

• Respond to direct messages on social media for the “Dabla” application.

• Interact with and professionally reply to public comments.

• Manage customer complaints courteously to uphold satisfaction.

• Refer technical or sensitive matters to the appropriate team when necessary.

• Record recurring issues and provide regular reports to management.

• Uphold the brand's tone of voice across all applications.

• Assist in enhancing the customer experience through user feedback and insights.

⛳️ Requirements

• Previous experience in customer service or social media management, preferably within app or tech companies.

• Exceptional Arabic communication skills (professional writing and phrasing).

• Good command of English is an advantage.

• Capability to thrive under pressure while managing multiple tasks concurrently.

• Quick response times and meticulous attention to detail.

• Strong problem-solving and decision-making abilities.

• Willingness to work in shifts, including potential evening or weekend hours.

• Reliable internet connection and an appropriate work environment.

🏝️ Benefits

• Fully remote position.

• Flexible working environment.

• Opportunities for growth and advancement within a developing tech team.