Customer Service – Sales Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver daily customer service support to clients, retail partners, and internal teams.

• Oversee customer service inboxes and engage through various communication channels.

• Track order status and collaborate with warehouse and operations teams regarding delays, shortages, and order complications.

• Investigate and address shipment discrepancies, product inquiries, and customer issues.

• Maintain service records and escalate intricate issues when necessary.

• Offer operational and sales support to clients and business partners.

• Assist with online portals, system access, order processing, and platform inquiries.

• Handle product returns, coordinate faulty product issues, and process credit requests.

• Generate customer activity reports and performance updates.

• Aid in customer onboarding, training, and education on systems/processes.

• Support with questionnaires, account updates, profile management, sales assistance, and business development initiatives.

• Manage shared inboxes, respond to phone inquiries, and oversee digital communication channels.

• Provide administrative assistance, maintain records and systems, and contribute to reporting and process enhancement.

• Assist with cross-functional projects and operational tasks.

• Collaborate with warehouse, operations, e-commerce, sales, and retail teams to resolve customer and operational issues.

• Coordinate with stakeholders to ensure timely resolution of inquiries and service requests.

⛳️ Requirements

• Prior experience in customer service, sales support, administration, or shared services roles.

• Strong organizational abilities with the capacity to manage multiple priorities and adhere to deadlines.

• Exceptional written and verbal communication skills.

• Keen attention to detail and ability to maintain precise records.

• Capability to perform effectively in a fast-paced, customer-oriented environment.

• Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word.

• Experience in retail, wholesale, e-commerce, or customer support settings is preferred.

• Familiarity with managing shared inboxes, customer portals, or CRM systems is advantageous.

• Experience supporting business clients, retail partners, or account management activities is preferred.

• Understanding of order management systems and operational processes is beneficial.

• Highly organized, customer-centric, proactive, adaptable, solutions-oriented, and collaborative.

🏝️ Benefits

• Work-from-home arrangement.

• Monday to Friday schedule, 8:00 AM–5:00 PM AEST.

• Holidays in alignment with Australian public holidays.