Customer Service Representative – White-Glove Concierge

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, articulate, and emotionally aware service through phone, text, and email.

• Assist clients with urgent reservations and scheduling needs.

• Manage a high volume of requests while ensuring accuracy and professionalism.

• Anticipate customer needs and proactively offer solutions.

• Maintain clear and professional communication in all interactions.

• Collaborate with cross-functional teams across various time zones.

• Uphold exceptional standards of service, consistency, and brand representation.

⛳️ Requirements

• Minimum of 2 years of experience in customer service, hospitality, concierge, or client-facing positions.

• Experience working with high-end or demanding clients is strongly preferred.

• Fluent in English (C1 level or higher, both written and spoken).

• Excellent communication skills with the ability to remain composed under pressure.

• Capable of multitasking and managing multiple conversations at once.

• Strong attention to detail and effective problem-solving abilities.

• Comfortable working independently in a remote setting.

• Proficient in Microsoft Office, CRM systems, and communication tools (e.g., Slack).

• Typing speed of at least 60 words per minute.

🏝️ Benefits

• Paid Time Off after 60 days of active service.

• Health insurance provided through Deel.

• Growth opportunities within a high-performance organization.