Customer Service Representative, SAP

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the main point of contact between the organization and its customers.

• Manage order entry, track order status, respond to product information inquiries, address complaints, and handle pricing, shipping, and inventory requests and issues.

• Oversee key account orders.

• Engage with external clients and internal staff through phone and written communication.

• Create internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing concerns.

• Resolve issues related to material information records and maintain oversight of master data.

• Assist in price change initiatives, review order reports, and liaise with customers and internal teams.

• Inform customers about processes and guide them to the right resources.

• Oversee the customer order process from entry to delivery.

• Identify and implement improvements to work processes and tools.

• Address complex inquiries and customer complaints.

• Investigate issues, interpret policies and regulations, and work with departments and providers to find solutions.

• Recognize patterns and obstacles to enhance customer satisfaction.

• Offer insights to troubleshoot issues.

• Contribute to and uphold a culture of quality service within Customer Service and division teams.

⛳️ Requirements

• A Bachelor’s Degree or higher from an accredited institution, completed and verified before the start date.

• Proficiency in Portuguese.

• A minimum of 2 years of experience using the SAP Order Management system for processing and managing customer orders.

• At least 2 years of experience working with Salesforce for order processing.

• Over 2 years of experience utilizing the JDE order management system for processing and managing customer orders.

• Candidates must successfully complete employment verification and background checks.

• Verification of job titles and employment dates from two previous employers is required.

• Mandatory hardware and software setup.

🏝️ Benefits

• Flexible working hours along with remote work opportunities.

• Opportunities for professional development and growth.

• A collaborative and inclusive work atmosphere.

• The opportunity to engage in meaningful projects with a skilled team.

• Competitive compensation in USD.

• Mandatory hardware and software setup.