Customer Service Representative – Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service that emphasizes customer retention and relationship development.

• Assess each customer's requirements and offer tailored solutions.

• Guarantee a positive experience during every customer interaction.

• Address inquiries and provide insights into available products and services.

• Emphasize the advantages that align with each customer's profile.

• Provide consultative, empathetic, and high-quality service.

• Utilize an automatic dialing system to initiate calls and manage interactions once the customer answers.

⛳️ Requirements

• Excellent communication abilities and fluency in expression.

• A proactive and dedicated attitude with a focus on service quality and achieving results.

• High school diploma or equivalent qualification.

• No previous experience necessary — extensive training will be provided.

• Willingness to work remotely (Home Office) or at a physical location.

🏝️ Benefits

• Fixed salary plus performance-related variable compensation.

• Comprehensive training and continuous coaching to support your development.

• A collaborative and dynamic atmosphere with real opportunities for professional advancement.

• Career progression with potential internal promotions after 6 months, contingent on performance and available positions.

• Ongoing development and training to fast-track your professional growth.

• Commissions.

• Childcare support.

• Medical insurance.

• Dental insurance.

• Transportation support.

• Meal allowance.

• Profit-sharing.