Customer Service Representative – Project-Based

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming customer inquiries through phone, email, or chat, utilizing a maximum of two communication channels.

• Offer comprehensive information regarding products and services.

• Efficiently and promptly resolve complex customer issues.

• Follow up with customers to verify issue resolution and ensure satisfaction.

• Accurately record customer interactions in the organization’s CRM system.

• Escalate cases to higher-level support or management to ensure effective resolution.

• Professionally and calmly handle high-pressure situations.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Continuously enhance knowledge of products, services, and processes through training and learning modules.

• Collaborate with other departments to address customer issues.

• Uphold a positive, empathetic, and professional demeanor towards customers and colleagues.

⛳️ Requirements

• At least 2 years of previous customer service experience, ideally in a call center setting.

• Excellent verbal and written communication skills.

• Familiarity and experience with a CRM system.

• Proficient in using computers and various software applications.

• Strong problem-solving abilities.

• High attention to detail.

• Experience with Zendesk is a significant advantage.

• Shopify experience is strongly preferred.

• Knowledge of college football (NFL) women’s apparel.

• Capability to work remotely using BYOD (Bring-Your-Own-Device) equipment.

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) available from day one.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional growth.

• Employee Referral Program.

• Attractive office environment.

• Daily complimentary lunch provided.