Customer Service Representative – PC Department

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Respond to incoming phone calls in a timely and professional manner

• Initiate outbound calls to clients, internal teams, and various departments

• Effectively handle a significant volume of calls and email communications

• Organize and schedule field events, including appointments with technicians, clients, and homeowners

• Provide outstanding customer service while fostering strong client relationships

• Employ professional de-escalation techniques to address complex client concerns

• Precisely document project notes, client interactions, and data within internal systems

• Prepare and secure necessary work authorizations and documentation

• Maintain organized files and undertake additional administrative tasks as required

• Coordinate meetings, monitor action items, and follow up with stakeholders

• Supervise project timelines and help eliminate obstacles for clients and internal teams

• Rapidly acquire knowledge and adapt to new software platforms and CRM systems

⛳️ Requirements

• At least 2 years of experience in a high-volume call center, project coordination, administrative support, or a similar role

• Demonstrated capability to juggle multiple projects and priorities at once

• Extensive experience in managing both inbound and outbound customer communications

• Superior verbal and written communication skills

• Strong de-escalation and customer management skills

• Familiarity with project management methodologies, including Agile, Scrum, Waterfall, or similar

• Experience with project management and CRM software such as Asana, Trello, Jira, Monday.com, Microsoft Project, or equivalent platforms

• Excellent organizational, multitasking, and stakeholder management abilities

• Comfortable with navigating various systems and quickly learning new technologies

• Proficient in Excel, Google Sheets, reporting tools, and precise data entry

• Ability to work collaboratively and independently in a remote setting

• English proficiency at B2 level or above

• Professionalism, integrity, honesty, and a growth mindset

• Resilient and capable of thriving in a fast-paced, high-pressure environment

• Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup

🏝️ Benefits

• Comprehensive health and wellness benefits

• Opportunities for professional development and growth

• Flexible work hours and remote work options

• Supportive team environment and company culture