Customer Service Representative, Member Care – Part-Time

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Manage inbound calls and chats from members regarding Benefit Amount, plan benefits, and reimbursement for lower-cost care.

• Address member issues and complaints with empathy, precision, and a positive demeanor.

• Establish rapport with members by actively listening and meeting them at their level.

• Adhere to established policies and standard operating procedures.

• Keep comprehensive and accurate records.

• Assist in process enhancements as the member base and product offerings evolve.

• Assume additional responsibilities related to claims or member escalations as the team expands.

• Provide feedback and suggestions to help shape the startup team.

⛳️ Requirements

• Applicants must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah.

• Must be available for a shift from 11:00 AM to 4:00 PM Eastern Time.

• Full attendance is required for the entire 4-week training period from 9:00 AM to 5:30 PM ET.

• A people-first communicator capable of answering questions clearly and confidently, both in writing and over the phone.

• Detail-oriented problem solver.

• Flexible and resilient in a fast-paced environment.

• Strong background in customer service.

• High school diploma or equivalent is required.

• Reliable and stable high-speed internet connection.

• A private, quiet, and distraction-free workspace appropriate for confidential member calls.

• Ability to maintain full, uninterrupted focus during scheduled shifts and training hours.

• Bilingual in English and Spanish is a plus.

• Experience in healthcare, insurance, or claims processing is an advantage.

• Familiarity with ticketing or chat support tools is beneficial.

🏝️ Benefits

• Paid training for 4 weeks.

• Medical coverage starting from day one, with 100% of the premium covered by Sidecar for you and your dependents.

• Choice between an HSA-eligible plan or a $0 deductible plan.

• $50 per month toward internet, reimbursed through expenses.

• $50 per month toward phone, reimbursed through expenses.

• Opportunity to have a significant impact at a rapidly growing, mission-driven company.