This is a fully remote position, open to applicants in Florida.

📋 Description

• Address all tolling and administration-related customer inquiries by applying knowledge gained during training and utilizing available resources such as colleagues, customer records, and knowledge management systems.

• Assess customer needs to ensure they receive comprehensive and precise information.

• Execute necessary transactions through mainframe or web-based applications.

• Present research requests clearly and accurately.

• Maintain an in-depth understanding of the company and client programs, policies, and technologies.

• Communicate in a warm and empathetic manner effectively.

• Comply with confidentiality regulations and laws to ensure that information is shared only with authorized personnel.

• Offer assistance to other roles or operations during peak workloads or staff absences.

⛳️ Requirements

• Must be a resident of Florida to be eligible.

• Must be at least 18 years of age.

• Must possess a High School Diploma or its equivalent.

• Must be willing to undergo a background check and drug screening.

• Must be available to work shifts from Monday to Friday, 10 am to 7 pm.

🏝️ Benefits

• Remote - Work From Home.

• Full-time employment with benefits available from day one, including paid holidays.

• Paid training - Training conducted onsite for one week, followed by 100% remote work.