Customer Service Representative, Hungarian – English

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Manage a high volume of live chat interactions and support tickets within designated language queues.

• Assess and understand customer needs to ensure satisfaction and prompt resolutions.

• Offer precise, valid, and thorough information regarding platform features, products, and processes.

• Address complaints, propose appropriate solutions and alternatives within designated timeframes, and follow up to ensure resolutions.

• Adhere to communication procedures, guidelines, and policies.

• Assist in gathering feedback for enhancements in workflows and products, including AI bot performance, SOPs, and internal tools.

• Engage in the validation and testing of AI bots, automation workflows, tools, and SOPs as required.

• Go above and beyond to engage customers and provide an exceptional experience.

• Perform additional tasks as assigned by team leaders.

⛳️ Requirements

• A minimum of 1 year of proven experience in customer-facing roles or as a customer service representative.

• Strong IT skills with the capability to handle moderately technical customer inquiries.

• Outstanding written communication skills along with active listening capabilities.

• Proficient in multi-tasking, prioritization, and effective time management.

• Basic knowledge of AI concepts and familiarity with AI-driven tools or chatbots (mandatory).

• Practical experience in bot validation, testing, or SOP/tool quality review is advantageous.

• Knowledge of the cryptocurrency/blockchain sector is a significant plus.

• Proficiency in both English and Hungarian.

• Availability to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home flexibility (arrangements may vary based on the business team's work nature).