Customer Service Representative, French

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide outstanding customer service by delivering high-quality support that surpasses customer expectations.

• Engage in communication with clients and team members across various countries.

• Process and oversee customer orders efficiently.

• Keep customers informed about order statuses, shipments, and deliveries.

• Collaborate closely with Supply Chain, Logistics, Production, and Sales departments.

• Assist with quotation requests and address customer inquiries.

• Maintain precise customer records and documentation.

• Oversee customer orders from initial receipt to final delivery.

• Address customer inquiries, resolve issues, and liaise with multiple stakeholders.

⛳️ Requirements

• Prior experience in Customer Service, Order Management, Logistics, Supply Chain, or a related operational field.

• Experience in an international manufacturing, industrial, logistics, or distribution setting is highly regarded.

• Demonstrated ability to manage customer orders from receipt to delivery.

• Experience in handling customer inquiries, resolving issues, and coordinating with various stakeholders.

• Strong verbal and written communication skills in both French and English.

• Proficiency in Microsoft Outlook, Excel, and Word.

• Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms.

• Comprehensive understanding of customer service processes within a supply chain and logistics framework.

• Ability to manage multiple priorities with accuracy and attention to detail.

• Strong problem-solving and decision-making capabilities.

• Effective at building relationships with customers and internal stakeholders.

• Excellent organizational and time-management abilities.

• Proactive approach with the ability to work both independently and as part of a team.

• Adaptability, resilience, and a mindset focused on continuous improvement.

• Dedication to safety, quality, and integrity.

🏝️ Benefits

• Immediate start date.

• A fixed-term contract valid until 29th January 2027.

• Flexible working arrangements, including remote work options.

• An international, collaborative, and dynamic workplace.

• QH University providing ongoing training resources for all levels of experience.

• Wellbeing initiatives, Colleague Resource Groups, and other appealing DEI programs.

• Global Giving initiatives offering paid volunteering leave for a cause of your choice.

• Competitive compensation and benefits programs.