Customer Service Representative, French

This is a fully remote position, open to applicants in France.

📋 Description

• Provide an outstanding customer service experience that surpasses customer expectations.

• Engage with customers and colleagues from various countries.

• Handle and oversee customer orders efficiently.

• Offer updates regarding order status, shipments, and deliveries.

• Collaborate with teams in Supply Chain, Logistics, Production, and Sales.

• Assist with quotation requests and address customer inquiries.

• Ensure accurate maintenance of customer records and documentation.

• Oversee customer orders from initial receipt through to delivery.

• Address customer concerns and liaise with multiple stakeholders.

• Contribute to the delivery of exceptional service in a global operational setting.

⛳️ Requirements

• Prior experience in Customer Service, Order Management, Logistics, Supply Chain, or a comparable operational setting.

• Background in an international manufacturing, industrial, logistics, or distribution environment is highly regarded.

• Demonstrated ability to manage customer orders from receipt to delivery.

• Experience in addressing customer inquiries, resolving issues, and coordinating with various stakeholders.

• Excellent written and verbal communication skills in both French and English.

• Proficient in Microsoft Outlook, Excel, and Word.

• Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms.

• Strong understanding of customer service processes within the supply chain and logistics domains.

• Capability to handle multiple priorities with precision and attention to detail.

• Strong problem-solving and decision-making abilities.

• Ability to forge effective relationships with customers and internal stakeholders.

• Exceptional organizational and time-management skills.

• Capacity to work both independently and collaboratively across teams.

• Adaptable, resilient, and committed to continuous improvement.

• Dedication to safety, quality, and integrity.

🏝️ Benefits

• Competitive compensation and benefits programs.

• Flexible working arrangements, including options for remote work.

• An international, collaborative, and dynamic work environment.

• QH University providing continuous training resources for all levels of experience.

• Wellbeing programs.

• Colleague Resource Groups.

• Attractive Diversity, Equity, and Inclusion (DEI) initiatives.

• Global Giving programs offering paid leave for volunteering activities.

• Supportive team culture.

• Immediate start date.