This is a fully remote position, open to applicants in United States.

📋 Description

• Provide customer service support for our retail locations:

• Coverage for phone lines

• Oversee the ticketing system and engage in resolving issues for designated case types

• Assist customers with inquiries regarding orders and returns

• Support general customer service duties, including monitoring voicemails

• Responsibilities may evolve to meet the demands of our swiftly expanding team

⛳️ Requirements

• Must be bilingual in English and Spanish

• High School Diploma or equivalent qualification

• At least 1 year of experience managing inbound calls in a fast-paced, high-volume call center

• A high-speed Wi-Fi connection of no less than 100 MBPS, hardwired with an Ethernet cable and a backup internet source

• No disciplinary actions related to attendance, conduct, or performance within the last 90 days, and not approaching such actions

• Availability for the following shifts, scheduled for 5 days per week from Monday to Saturday: 5:00am-2:00pm Pacific Standard Time (PST), 6:00am-3:00pm Pacific Standard Time (PST), 7:00am-4:00pm Pacific Standard Time (PST), 8:00am-5:00pm Pacific Standard Time (PST)