Customer Service Representative – Emergency

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide outstanding customer service and create lasting value for clients through phone, email, chat, and written communication.

• Address customer service inquiries, including service requests, billing concerns, and energy-saving advice.

• Manage calls related to power outages and other emergency situations.

• Utilize active listening and probing questions to deliver effective solutions.

• Educate customers about suppliers and energy choice initiatives.

• Support a public utility client and its customers around the clock.

⛳️ Requirements

• Availability for full-time work.

• Willingness to work various shifts.

• Capability to work on at least one weekend day.

• Exceptional verbal and written communication abilities.

• Motivated by problem-solving and achieving objectives.

• Proficient in Microsoft Office applications.

• Prior customer service experience required.

• Strong multitasking capabilities.

• High school diploma or equivalent education.

• Must reside and perform work within the State of Virginia.

🏝️ Benefits

• Performance incentives available.

• $1 overnight premium for shifts worked overnight.

• Comprehensive medical, dental, and vision benefits.

• Paid training provided.

• Paid time off (PTO).

• Opportunities for advancement.

• Additional pay incentives offered.

• Monthly rewards and recognition programs.

• Employee discounts available.

• Employee Assistance Program (EAP) and health and wellness initiatives.

• Personal trainer dedicated to Sutherland.