Chat & Community Support Specialist

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are within SLA targets.

• Oversee and engage with user posts in community forums, including Discord, Facebook Group, and social media comments.

• Address common issues such as offer inquiries, account-related problems, and navigation assistance.

• Refer complex or sensitive matters to the appropriate team with comprehensive documentation.

• Assist in enhancing the help center knowledge base.

• Identify trends in user issues or feedback and communicate them to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree necessary.

• Quick and precise typing skills — live chat operates at a fast pace.

• Exceptional written communication skills — clear and empathetic responses are essential.

• Capable of managing multiple conversations concurrently while maintaining quality.

• Patient with users who may be frustrated — you focus on de-escalation rather than matching their energy.

• Experience with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Completely remote work environment.

• Flexible scheduling options during support hours.

• Paid training on the platform and support tools.

• Access to the complete NoGigiddy earning opportunity network.