Chat & Community Support Specialist

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are within SLA targets.

• Oversee and engage with user posts in community spaces including Discord, Facebook Group, and social media comments.

• Address common issues related to offers, account problems, and navigation assistance.

• Refer complex or sensitive matters to the relevant team with comprehensive documentation.

• Assist in enhancing the help center's knowledge base.

• Identify trends in user issues or feedback and communicate them to the product and content teams.

• Uphold a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree is necessary.

• Quick and accurate typing skills are essential as live chat operates at a fast pace.

• Exceptional written communication skills are required, demonstrating clarity and empathy.

• Capability to manage multiple conversations at once without compromising quality.

• Patience with frustrated users is crucial; the ability to de-escalate rather than mirror their energy is important.

• Familiarity with support or chat tools such as Intercom, Zendesk, Crisp, or similar platforms is advantageous.

🏝️ Benefits

• Fully remote work environment.

• Flexible scheduling options throughout support windows.

• Paid training on the platform and support tools.

• Access to the complete NoGigiddy earning opportunity network.