Chat & Community Support Specialist

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform and respond within established SLA targets.

• Monitor and engage with user posts in community forums — Discord, Facebook Group, and social media comments.

• Address common issues, such as offer inquiries, account problems, and navigation assistance, with precision and a friendly approach.

• Escalate complex or sensitive matters to the relevant team with comprehensive documentation.

• Contribute to the knowledge base of the help center.

• Identify trends in user issues or feedback and relay them to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree necessary.

• Quick and accurate typing skills — live chat operates at a rapid pace.

• Exceptional written communication skills — must be clear and empathetic.

• Capable of managing multiple conversations at once without sacrificing quality.

• Patient with users who may be frustrated — you should de-escalate situations rather than match their energy.

• Familiarity with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Hourly compensation ranging from $15 to $21.

• Completely remote work environment.

• Flexible scheduling options during support hours.

• Paid training on the platform and support tools.

• Access to the comprehensive NoGigiddy earning opportunity network.