Customer Service Consultant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls from potential customers

• Guide clients through various pool table models and their customization options

• Process and finalize customer orders

• Monitor shipping and proactively manage follow-ups regarding deliveries

• Address general customer queries and resolve issues as they arise

• Maintain organized records of orders and customer information using Excel and Google Sheets

• Execute general office management tasks as required

• Assist in inbound sales and steer potential buyers towards making purchase decisions

⛳️ Requirements

• Proficient with basic Excel and Google Workspace tools (Docs, Sheets, Gmail, etc.)

• Previous experience with CRM systems or Excel is highly beneficial, though advanced skills are not necessary

• Friendly, talkative, and enthusiastic when communicating over the phone

• Strong customer service skills — patient, helpful, and an effective communicator

• Open to coaching and eager to learn — no prior experience in the industry is required

• Ability to multitask effectively between calls, order processing, and shipment tracking

• Interest in outbound sales is advantageous; a light outreach of about 10 calls daily may be available

• Previous experience in an office management or administrative support capacity is a plus but not mandatory

• Availability to work Monday to Friday, from 9 AM to 5 PM EST

🏝️ Benefits

• Work comfortably during U.S. hours

• Enjoy the flexibility of remote work from home

• Comprehensive training provided

• Potential for additional earnings of several hundred dollars each month for every sale closed through outbound outreach

• Opportunities for long-term growth and investment in compensation by the owner