Chat & Community Support Specialist

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are provided within SLA targets.

• Oversee and engage with user posts in community spaces, including Discord, Facebook Group, and social media comments.

• Address common issues such as offer inquiries, account-related concerns, and navigation assistance.

• Escalate complex or sensitive matters to the appropriate team, including comprehensive documentation.

• Aid in the development of the help center knowledge base.

• Identify and report trends in user issues or feedback to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree necessary.

• Quick and precise typing skills.

• Exceptional written communication abilities — clear and empathetic.

• Capable of managing multiple conversations simultaneously without compromising quality.

• Patient and composed when dealing with frustrated users — you focus on de-escalation rather than matching their energy.

• Familiarity with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Fully remote work environment.

• Flexible scheduling options across support hours.

• Paid training on the platform and support tools.

• Access to the complete NoGigiddy earning opportunity network.