Customer Service Representative – Call Center

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming communications for prominent brands

• Support customers with inquiries, service requests, account assistance, and product guidance

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, precision, and alignment with brand standards

• Complete a multi-step onboarding process, which includes client-specific evaluations, a basic background check, and a certification course prior to beginning service

⛳️ Requirements

• High school diploma or GED equivalent

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident, excluding the states of CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capability to adhere to detailed procedures and achieve performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work independently while remaining accountable to schedules

• Previous experience in a call center or customer service environment is preferred

• Bilingual in Spanish and English is preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Completion of client-specific evaluations, a basic background check, and a certification course prior to commencing service

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities in support, QA, and leadership roles

• Confidential management of applicant information in accordance with EEO guidelines