Customer Service Representative – Call Center

📋 Description

• Manage inbound communications for prominent brands

• Support customers with inquiries, service requests, account issues, and product assistance

• Utilize structured systems and resources to provide exceptional customer service

• Uphold professionalism, accuracy, and brand consistency

• Enjoy a flexible schedule post-certification with opportunities for advancement

⛳️ Requirements

• High school diploma or GED

• Must be a minimum of 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capability to adhere to detailed procedures and achieve performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work independently and stay accountable to schedules

• Preferred: Previous call center or customer service experience

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

🏝️ Benefits

• Options for flexible scheduling after certification

• Paid training upon successful client certification

• W2 employment framework with payroll, protections, and stability

• Paid time off and optional supplemental insurance (Aflac)

• Household telehealth services through MDLive

• Access to performance-related incentives

• Opportunities for career advancement into support, QA, and leadership positions