Customer Service Representative – Call Center

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure exceptional customer service

• Uphold professionalism, accuracy, and brand consistency

• Complete a comprehensive onboarding process, which includes client-specific assessments, a basic background check, and a certification course before commencing service

⛳️ Requirements

• High school diploma or GED is required

• Candidate must be at least 18 years old

• Must be authorized to work in the United States

• U.S. residency is required, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI

• Ability to adhere to detailed processes and fulfill performance expectations

• Excellent communication and active listening skills are essential

• Comfortable using computer applications and web-based tools

• Capable of working independently while remaining accountable for schedules

• Prior call center or customer service experience is preferred

• Bilingual (Spanish/English) skills are preferred but not mandatory

• Familiarity with phone-based or computer-based support environments is a plus

• Completion of client-specific assessments, a basic background check, and a certification course is necessary before servicing begins

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training provided following successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac) available

• Access to household telehealth services through MDLive

• Opportunity to earn performance-based incentives

• Clear pathways for career advancement into support, QA, and leadership roles