Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for incoming charter inquiries through phone, email, and chat.

• Gather detailed trip specifications and provide accurate, timely quotes.

• Proactively follow up on quotes and leads to facilitate conversion into booked revenue.

• Handle customer requests, including trip modifications, cancellations, and issue resolution.

• Ensure swift, effective, and professional communication during customer interactions.

• Address customer issues with an emphasis on resolving them in a single contact.

• Keep precise records of customer interactions and opportunities within internal systems.

• Work with operations teams to ensure customer needs align with service availability.

• Achieve or surpass individual revenue, conversion, and responsiveness targets.

• Contribute to the overall revenue and customer satisfaction objectives of the team.

⛳️ Requirements

• A high school diploma or equivalent is required.

• 1–3+ years of experience in a call center, customer service, or inside sales setting.

• Proven experience managing high volumes of calls, emails, and chat with strong responsiveness standards.

• Ability to handle customer interactions in a professional and efficient manner.

• Excellent written and verbal communication skills.

• Proficient in using CRM systems and standard business tools, such as email and spreadsheets.

• Capacity to prioritize and manage multiple tasks concurrently.

• A customer-centric mindset with a responsive approach to service delivery.

• Sales-oriented with a comfort in steering conversations towards bookings and revenue generation.

• Strong problem-solving capabilities.

• Ability to work urgently in a high-volume, time-sensitive environment.

• Experience in charter, transportation, or logistics is preferred.

• Preference for candidates with inside sales or quote-to-book conversion experience.

• Bilingual proficiency in English and Spanish is preferred.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• Holidays

• Wellness

• Vacation

• Additional compensation may include equity or commissions