Customer Service Representative

📋 Description

• Support the customer relations process by efficiently and accurately processing orders and requests from customers.

• Deliver rapid, effective, friendly, and professional service to both internal and external clients.

• Collaborate within a team environment, reporting to the Customer Success Manager.

• Foster positive relationships with both existing and new customers by providing a wide array of trusted products and equipment at competitive rates.

• Maintain comprehensive knowledge of the account requirements of customers.

• Participate in weekly meetings with the Customer Success Team Manager.

• Offer technical assistance as needed.

• Ensure timely and efficient processing of orders.

• Provide key account support to the sales team as assigned.

• Engage with customers and prospects to introduce our product range and secure sales.

• Handle inquiries, quote requests, and orders in accordance with established SLAs through the HubSpot ticketing system.

• Address customer complaints and challenges swiftly and professionally.

• Proactively manage customer expectations regarding estimated delivery times, stock availability, and more.

• Distribute quotes, product information, and assist in setting up new accounts on behalf of the sales team.

• Generate quotations and follow up with customers daily.

• Promote the Cheers program and explore innovative methods to enhance customer loyalty.

• Exhibit a positive attitude in all interactions.

⛳️ Requirements

• Proficient in Microsoft applications including MS Office365, Outlook, Excel, Word, and Teams.

• Strong communication skills.

• Exceptional organizational abilities.

• Capability to maintain consistent performance under pressure.

• Keen attention to detail and highly organized.

• Friendly, adaptable demeanor.

• Ability to manage multiple tasks simultaneously.

🏝️ Benefits

• Highly competitive salary – paid weekly!

• HMO enrollment upon commencement.

• Additional HMO dependents added for each year of service.

• 20 vacation days per year; 7 sick days.

• Annual performance bonuses and incentives.

• Annual salary reviews and increases.

• Complimentary cooked rice, snacks, and hot beverages.

• Company-provided polo shirts.

• A fantastic, bright, and cheerful open-plan work environment.

• Work with prestigious clients alongside highly professional and friendly colleagues.