Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in navigating the onboarding process and address inquiries related to their membership and treatment.

• Oversee medication refill requirements and follow up on requests with patients and providers.

• Aid patients in arranging and monitoring follow-up appointments.

• Keep track of medication orders and their shipment status.

• Maintain regular communication with pharmacy representatives regarding orders, delays, and updates.

• Collaborate with the medical team to share patient updates and provider suggestions.

• Respond to patient inquiries in a prompt, professional, and compassionate manner.

• Perform administrative and back-office duties to facilitate daily operations.

• Ensure accurate maintenance of patient records and documentation.

⛳️ Requirements

• Prior experience in customer service, healthcare support, or patient coordination is preferred.

• Proficient in English, both written and verbal communication.

• Exceptional organizational skills with a keen attention to detail.

• Comfortable utilizing patient portals, messaging systems, and internal tracking tools.

• Ability to handle multiple tasks and manage follow-ups effectively.

• Professional, empathetic, and focused on patient care.

🏝️ Benefits

• Competitive compensation packages for both part-time and full-time team members.

• Opportunity for bonuses.

• Discounts on membership and healthcare services.

• Continuing education opportunities available.