Customer Service Representative

📋 Description

• Respond to incoming customer service calls and conduct some outbound follow-up calls in a professional and service-oriented manner. Ensure calls are answered promptly without any drops or abandons.

• Identify the purpose of the call and assist the caller with their inquiries, concerns, or issues, aiming for first-call resolution. Facilitate resolution by connecting the caller with the relevant issue or content expert. If necessary, escalate the issue to a supervisor, request the appropriate information, or take the necessary actions to enable the expert to effectively resolve the matter.

• Perform other duties as assigned.

⛳️ Requirements

• Completion of high school education or equivalent.

• 1 to 2 years of prior experience in an inbound call center and/or customer service setting; experience or knowledge of hospital patient account billing and third-party reimbursements from insurance companies and government payers is advantageous.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance.

• Paid time off (vacation and sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours for every 40 hours worked.

• 401k plan with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts and flexible spending accounts for healthcare and dependents.

• Employee Assistance program and employee discount program.

• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, accidental death and dismemberment (AD&D), as well as auto and home insurance.

• For employees in Colorado, Conifer provides paid leave according to the Healthy Families and Workplaces Act.