Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer service calls concerning patient accounting inquiries.

• Conduct outbound follow-up calls on outstanding accounts receivable when the volume of inbound calls is low.

• Answer calls swiftly and professionally to minimize call drops or abandonments.

• Identify the reasons for callers’ inquiries and provide assistance with their questions, concerns, or issues.

• Prioritize first-call resolution and facilitate solutions through expert resources.

• Escalate issues to supervisors, request necessary information, or take action to aid resolution.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• 1–2 years of previous experience in an inbound call center and/or customer service setting.

• Experience with hospital patient account billing or knowledge of third-party reimbursements from insurance companies and government payers is advantageous.

• Outstanding customer service, problem-solving, and analytical capabilities.

• Professional demeanor, calming tone, and proficiency in the English language.

• Ability to facilitate discussions and comprehend customer concerns.

• Capability to work independently, adapt flexibly, and think creatively.

• Skill in de-escalating calls while preserving caller confidence.

• Ability to perform effectively under pressure and manage challenging personalities.

• Understanding of reimbursement elements related to managed healthcare contracts.

• Strong listening skills.

• Ability to clearly communicate responses utilizing appropriate voice modulation.

• Capability to remain seated at a computer terminal for extended durations.

• Required vaccinations and screenings may include COVID-19 and influenza vaccinations, as legally applicable and permitted.

🏝️ Benefits

• The position may qualify for a signing bonus for eligible new hires, depending on employment status.

• Conifer observes holidays with time and a half pay.

• Comprehensive medical, dental, vision, disability, and life insurance.

• Paid time off (including vacation and sick leave) starting at a minimum of 12 days per year.

• 401k plan with up to a 6% employer match.

• 10 paid holidays each year.

• Health savings accounts, as well as healthcare and dependent flexible spending accounts.

• Employee Assistance program.

• Employee discount program.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare services, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.