Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +38 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing customer communications.

• Utilize web-based tools to address customer inquiries.

• Manage and respond to customer questions and requests.

• Deliver exceptional customer service through active listening.

• Handle sensitive customer information with care.

• Strive to resolve issues during the first call.

• Communicate effectively with customers.

• Address and de-escalate customer concerns.

• Escalate interactions when necessary.

• Track call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell products or services as needed.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Comfortable using desktop computer systems.

• General understanding of Windows-based systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Capability to collaborate effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Ability to prioritize tasks and perform well under pressure.

• Open to feedback and adaptable to evolving policies and a structured schedule with varying shifts.

• Sharp critical thinking abilities.

• A dedicated workspace near a router for a hardwired Ethernet connection.

• Internet speed of at least 15 Mbps download and 10 Mbps upload.

• ISP latency must be under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

• Employment is limited to residents of AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

🏝️ Benefits

• Medical, vision, and dental health benefits available for eligible team members and their families.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligibility allows.

• Competitive 401(k) plans.

• Life insurance coverage.

• Supplemental medical insurance.

• Critical care insurance options.

• Pet insurance coverage.

• Flexible Spending Account (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.

• Reasonable accommodations available during the application process.