Customer Service Representative

📋 Description

• Customer Service Representatives address customer inquiries by finding creative solutions to diverse questions, issues, and concerns.

• Manage and thoughtfully respond to all customer inquiries.

• Deliver exceptional customer service through active listening.

• Handle confidential customer information with care and sensitivity.

• Strive to resolve issues during the first call by taking proactive measures.

• Communicate effectively and appropriately with customers.

• Calmly work to resolve and de-escalate any issues that arise.

• Escalate interactions when necessary and suitable.

• Document all call-related information for auditing and reporting purposes.

• Offer feedback regarding call issues.

• Upsell products or services if needed.

⛳️ Requirements

• High School Diploma or equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Paid Training

• Competitive Wages

• Full Benefits (Medical, Dental, Vision, 401k, and more)

• Paid Time Off

• Employee wellness and engagement programs