Customer Service Representative

📋 Description

• Manage maintenance, collection, and liquidation activities for a designated portfolio of accounts.

• Address a variety of customer inquiries while analyzing payment histories and notes.

• Inform customers about their account statuses.

• Review customer contracts, which include voluntary surrender options and breakdowns of principal and interest for their payments and accounts.

• Advise customers on their open and closed accounts.

• Provide customers with information regarding the status of their titles.

• Assist customers with information on all optional products available.

• Support customers with extensions and deferrals in situations where they may be unable to make payments.

• Process payments and review payment histories and notes.

• Maintain precise records of customer interactions.

• Recommend suitable solutions to customers by thoroughly analyzing their accounts.

⛳️ Requirements

• Exceptional verbal and written communication skills, with a strong ability to multitask.

• Strong attention to detail.

• A proactive approach to problem-solving and achieving goals.

• Proficiency in Microsoft Office tools.

• Experience in customer service.

• High school diploma or equivalent.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid training and generous PTO (be sure to inquire about our new Global Flexible Vacation Policy!).

• Additional pay incentives, along with monthly rewards and recognition programs.

• Opportunities for advancement – 80% of our frontline leaders have been promoted from within.

• Employee discounts.

• Employee Assistance Program (EAP) and health and wellness programs, including access to a personal trainer dedicated to Sutherland.